Dealer Salesperson Profile: Jeffrey Wheeler

Pape Subaru - South Portland, ME

What do you like to do outside of work?

Jeff and his wife Heather moved to Bridgton, ME two years ago and live on the waters of Long Lake. They love being outdoors, and enjoy hiking, kayaking, golfing, tennis and canoeing. Power boating is another hobby they enjoy very much, and depending on who is visiting determines if the pontoon or ski boat gets fired up! Travel is another interest they share and have plans to visit Germany, the West Indies and Switzerland.

What led you to the automobile business, and how long have you been in it?

Prior to moving to Maine, Jeffrey owned a finance & real estate com-pany for fifteen years. He has always had a love of cars, and actually it's in his blood. Jeff's great grandfather, Hugh Chalmers, actually worked along-side Henry Ford. Hugh Chalmers was the CEO of the National Cash Register Company (NCR), which flourished until it was taken over in the 1990s. Chalmers decided to quit the cash register business in favor of the automobile industry and, in 1899, founded the Chalmers Motor Corporation. He eventually sold the company to Walter P. Chrysler in 1923. Jeffrey grew up in Detroit, MI where his father was in the automotive business for thirty years. For the past nine months Jeffrey has been at Pape Subaru. This all new, completely renovated store was formerly a Hummer dealership and is a truly unique facility.
"It is a big purchase to make. Try to listen to exactly what the customer wants and then treat them the same way you would want to be treated"

What is your most memorable customer experience?

 "There is this very nice couple, in their seventies, who I have a great rapport with. They also know my wife loves loons. When they came in for a delivery one day, they brought in a "loon' bag as a little gift. This gentleman happens to be re-tired from the Secret Service. When working, he was assigned to former President Bush who has a summer home in Kennebunkport, ME.

What is the secret to your success?

"It is a big purchase to make. Try to listen to exactly what the customer wants and then treat them the same way you would want to be treated. I have a low key, no pressure approach, and it serves me well."

What advice do you have for those new to the business?

 "Before I came to Pape Subaru, I had never sold a car before. However, there are many people here with vast experience. So, I have asked for and received great advice from my coworkers on what works and what does not. Learn all you can every day."
Categories: People